By: Kirsten Johnson
Phoenix is experiencing extreme temperatures, which can be a challenge for some air conditioning units. The home warranty will not guarantee that a repair can be made quickly.
Liz, from Mesa and a Let Joe Know subscriber, discovered this when her AC unit failed.
Liz stated, “My brother and I are both MS patients, I am a pet owner, and have two grandsons here.” “.
Liz said she spoke to Old Republic Home Protection regarding the air conditioner that was installed in their Mesa house when Liz moved there 2022.
After the Arizona summer heat it was determined that the system needed to be inspected.
The night is too hot for us. It’s hot.”
Liz’s house has a temperature that reaches 90+ degrees. She believes their health is in danger.
“The heat made them nauseous.”
It was a relief to hear that the A/C coils have been replaced, but it was only for a short time. Less than 24 hours after, the unit stopped functioning again.
What? My children shouldn’t be put through that! It’s been a struggle, every day I cry, fight, and try to stay strong. What should I do?”
The family prepared by buying Gatorade. To keep their rooms cool, they covered skylights and windows.
Old Republic Home Protection, the company performing the work and our team have been in contact with them repeatedly. The family purchased portable air conditioning units. We asked about any delays or reimbursement.
Liz let us know that after weeks spent on the phone, emailing, and waiting for a response, their air conditioning had been repaired.
Let Joe Know will provide air conditioning for Valley residents to combat the heat.
Do your research before buying a house warranty. All exclusions should be in writing when you buy an air conditioner. It is possible that some repairs will be covered but not others. You can ask for a list to verify the work of their contractors.
Arizona lets you cancel your contract for a partial refund.
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